Sneaky Bacon
I was just about to enjoy a tasty chicken meal from Tescos. I unwrapped the cellophane film, my appetite whetted, the oven prepped but horror of horrors I noticed that someone had snuck bacon into my food. Well, I thought, this requires swift and vengeful action:
Dear Tesco:
I’d just like to bring to your attention a bit of misleading packaging on one of your own brand SimplyCook meals, chicken BBQ breasts withhunters style sauce. The front of the packet shows a chicken breast which looks yummy but on the back in much smaller writing it also says that it contains maple cure bacon. I think this should be more prominent on the packet because I bought it in error as i don’t eat bacon. I have kindly donated it to a hungry friend of mine but I just wanted to bring it to your attention,
Regards
Clem Silverman
EDIT
Result! Victory for annoying complaining!
Dear Mr Silverman,
Thank you for your email.
I’d like to apologise that there has been a delay in responding to your email. We are experiencing high volumes of contact, and therefore we have not been able to respond to our customers as quick as we would have hoped. Your patience has been greatly appreciated.
I am very sorry to learn that you are unhappy with the labelling of our Simply Cook Hunters Chicken meal. I can appreciate how disappointing it must have been for you to realise that you could not eat the dish, since you do not eat bacon. I do apologise for your disappointment.
Bacon is a key ingredient of all “Hunters Chicken” recipes, and I apologise that we hadn’t made this clear on the front of our packaging. Our suppliers have confirmed that because the bacon was not one of our main ingredients of this dish, they did not find it necessary to communicate this on the front of the packaging, as this may mislead our customers in to presuming that there would be a large content of bacon within this dish.
Our Design Team try very hard to make sure that the illustration and the wording on our packaging is a good example of the content. We regularly invite customer panels to review product samples in our own kitchens and amend any felt unsuitable, as soon as possible. I have passed on your comments through to our suppliers, for their consideration.
However, I appreciate your disappointment, and I’d like to send to you a £5.00 Tesco Moneycard, with my best wishes. Please would you be so kind as to forward to me your full postal address so that I may send out this Moneycard at the earliest opportunity?
Thank you for taking the time to contact us. I look forward to hearing from you shortly
